Refund policy
Refund/Return Policy:
All payments made for optometry services are non-refundable.
Once a service has been provided, no refunds will be issued.
Refunds will not be provided for any eyewear, contact lenses, or other products purchased at our office.
Prescription Eyewear and Contact Lenses:
Eyewear and contact lenses are custom-made to fit your prescription. Due to the personalized nature of these products, we cannot accept returns or offer refunds once the order has been placed.
Defective Products:
In the rare case that you receive a defective product, please contact us within 14 days of purchase for contact lens and 30 days for glasses. We will assess the issue and, if deemed defective, will be happy to provide a replacement or repair.
Service Excellence:
Our staff is committed to delivering the highest quality eye care services. If you are dissatisfied with our services, we encourage you to communicate your concerns to our management by calling or texting 847-677-8022 or emailing staff@skokieeyegroup.com.
Appreciation:
We appreciate your understanding that, despite our best efforts, there may be instances where individual experiences vary. Your satisfaction is important to us, and we strive to address concerns promptly and professionally.
Communication:
If you have any questions or concerns about our services or this refund/return policy, please contact us at 847-677-8022 or staff@skokieeygroup.com
Changes to Policy:
Skokie Eye Group reserves the right to modify, alter, or update this policy at any time. We will notify you of any changes through our website.
By choosing Skokie Eye Group for your eye care needs, you acknowledge and agree to the terms of this no refund/return policy.
Thank you for your understanding and trust.
Sincerely,
Skokie Eye Group